Existing Client Support

To make changes to your website or for help with technical support, please use the form below to submit a work order request. All requests will be completed within 3-5 business days.

How long will it take to complete my request?

All requests will be completed within 3-5 business days unless you receive correspondence stating otherwise.


How do I know my request has been received?

You will receive a confirmation email to ensure that we received your request. 


I have a big project or request, should I submit that here?

Yes! You can submit any request, of any size here. We will contact you if needed to move forward with your request.


Does it cost anything to make changes to my website?

If you are on the premium or accelerator hosting plan, you will have an allotted amount of design time per month. We will use that when making changes. If you are on the basic hosting plan or have used your allotted design time for the month we will contact you with an estimate before making any changes.

*Note, if there is a technical issue we do not charge for this. We will always perform maintenance and technical support on your website for no additional cost.

frequently asked questions

What is your design process like?
Our design process is comprehensive. Once you’ve completed an on boarding session with a member of our team, our copywriter will get started creating high-converting website copy specifically for you and your private practice. From there, our designers will create custom assets based on your design preferences, to build your website. Once we’re finished, we’ll send you a temporary link to preview your website, and from there, we revise until you’re satisfied. The entire process, from copywriting to preview, can take as little as one week.
Who will manage and edit my website content after we launch?
With a Mindful Web Solutions website, you can be as “hands-on” or “hands-off” as you want to be! If you’re busy running a private practice, or prefer to delegate your website tasks to professionals, consider subscribing to our Premium or Accelerator hosting plans, which include website concierge tasks. Concierge tasks are content and design tasks our staff will complete for you – so that you can focus on other things.
What are typical set-up fees?

Each website is unique, and to begin, will incur a set-up fee. Set-up fees are calculated based on website’s page count, level of desired functionality needed, and design preferences. This allows our team to focus on your project, and your project only, for best results! Typical sites range from $2497.00 on the low end to $9997 on more robust sites.

What is your design guarantee?
Our design guarantee is simple: We don’t launch until you’re satisfied! Our team will work with you to ensure your website exceeds your expectations.
What is included with on-page SEO?
On-page SEO (or search engine optimization) is the process of optimizing your site to be found by search engines. We do our due diligence to make sure you can rank competitively by optimizing your content and source codes.
Why do you build on WordPress?
We proudly build on WordPress, which is a content management system (or CMS) that powers more than 35% of the internet. There are many reasons why we love WordPress, but primarily, because of it’s an open-source platform. Many website developers use a proprietary CMS that they exclusively own and control, which means that your website is forever bound to that company. With a Mindful Web Solutions WordPress website, you OWN your site forever. Should you decide to leave (and we doubt you will…) your website can go with you.
How long does it take to launch a website?

Our process is streamlined. Therefore typical websites can be created from start to finish in only 14 days.

May I use my own domain name (URL)?
Sure! Your domain registration and renewal are included in your service fees, so you can continue to maintain it, or you can transfer it to us. Either way, you may continue to use your URL without interruption.

Custom website design for therapists who want to make a difference.
Call Today 801-734-9455

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